Questions about Empower Hours

An Empower Hour is a private, 60-minute social media training session tailored to you, your business and your questions. It is not a standard presentation or pre-recorded course. I will review the relevant information before we meet and shape the session around the agreed focus.

A 60-minute Empower Hour costs £99 plus VAT. The price includes my preparation, a review of your relevant social media accounts, the training session, any output we create together and one short follow-up question by email. Online sessions are also recorded and the recording will be supplied to you afterwards.

At the moment, Empower Hours are arranged by enquiry rather than through an automatic booking calendar. Complete the enquiry form and tell me what you need help with, whether you prefer an online or in-person session and any dates that would suit you. I will reply within 24 hours with my recommendations and availability.

Sessions can normally be booked up to three months in advance. Availability will vary, so it is worth enquiring early if you need the training before a launch, event or particular deadline.

No. You might know that you need help with LinkedIn or content planning, but you may simply feel that social media is taking too much time and not producing enough in return. Tell me what is happening and what you would like to change. I can help you identify the most useful focus before we confirm the session.

Yes. Once the session is agreed, I will ask you to complete a short questionnaire and provide links to the relevant accounts. I will review those accounts and carry out any background preparation needed before we meet. You should never send passwords or confidential login details.

Training is available for Instagram, Facebook, LinkedIn, TikTok, YouTube and Pinterest. We can also work on social media strategy, content planning, Reels, video, social search, analytics, scheduling, Meta Business Suite, paid social media reviews, personal branding and using AI for content.

Yes. We can discuss which platform is right for you, set up the foundations of the profile and plan your initial content. I can also explain access, security and the practical steps needed to begin managing the account.

No. Empower Hours do not include account recovery, appeals against platform decisions or attempts to restore accounts that have been suspended or terminated. I can advise on good access and security practices when setting up or managing an account, but the platforms control their own recovery and appeal processes.

Yes, a focused review of an existing Meta Ads account can be covered within an Empower Hour. We might look at the structure, objective, audience, creative or reporting and identify the changes I would prioritise. Full Meta Ads or LinkedIn Ads training needs more than 60 minutes and will be quoted as a longer bespoke session.

Yes. You do not need to be booking on behalf of a business. An Empower Hour can focus on personal branding, profile optimisation, communicating your experience, developing your network and using LinkedIn more effectively while looking for a new role.

Yes. You do not need to know the terminology or arrive with a strategy. We can start with the basics, explain the platform and build your confidence step by step. The training is equally suitable for more experienced users who need a strategic review or expert outside perspective.

We can cover closely related areas if it is realistic to do so within the time — for example, Facebook and Instagram together because the accounts and tools are connected. Trying to cover several unrelated platforms in one hour is unlikely to give you enough depth. I will help you prioritise.

Both options are available. Online Empower Hours are delivered through Microsoft Teams and can be booked from anywhere in the UK. In-person sessions take place in a private training room at Roffey Park Institute, near Horsham in West Sussex.

Yes. There is plenty of free parking at the venue.

Yes. Roffey Park Institute has accessible facilities for people with mobility requirements. Please include any particular accessibility needs when making your enquiry so they can be considered when arranging the room.

Yes, training can be delivered at client premises anywhere in the UK by arrangement. Travel costs will apply and will depend on the location. This option is usually most suitable for team or group training rather than an individual Empower Hour.

Online sessions delivered through Microsoft Teams are recorded. You will be told before the recording begins and will receive access afterwards for your own use. In-person sessions are not normally recorded.

You will receive any useful output we create together — a strategy outline, content plan, profile recommendations or notes relating to your next steps. Online clients will also receive the recording of the session.

One short follow-up question by email is included. The question should relate directly to the subject we covered and should not require a new review, further research or a second training session. Further support can be arranged through another Empower Hour.

Yes. You can book a series of sessions if you want to work through several areas or return for further support once you have put the recommendations into practice.

A 90-minute one-to-one session can be arranged when appropriate. I do not routinely offer two-hour individual sessions because they are generally too long for people to maintain focus and absorb the information effectively. Team training can be delivered as a longer workshop, half-day or full-day session.

Yes. Gift vouchers are available by enquiry and can be personalised for the recipient.

A confirmed session can be rescheduled up to twice. Please give at least 24 hours' notice whenever possible.

Cancellations made less than 24 hours before the agreed session will result in a charge equal to 50 per cent of the session fee. Your statutory rights are not affected.

No responsible social media trainer can guarantee a particular number of followers, enquiries or sales from a single session. The training will help you make stronger decisions, improve your activity and use your time more effectively. The eventual results will also depend on your business, offer, audience and how consistently the recommendations are implemented.

I aim to reply to all training enquiries within 24 hours.

Yes. An invoice will be issued once the session has been agreed and before payment is requested. This can be used as evidence of a business expense. If you need the invoice addressed to a specific company name or require any particular details included, please mention this when you enquire.